Accessing the service, availability and registration and enrolment
If you are experiencing problems gaining access to the service, or if the service is not working as expected, please carry out these checks in the following order
- Check the SW Internet site for any news items at http://www.hmrc.gov.uk/shared-workspace/index.htm
- Check the Online services Internet site at http://hmrc.gov.uk/online/index.htm
If, having exhausted all of the above options, you are unable to resolve the problem
- contact the BAOs of the Room to check if the problem has already been reported.
If you are still unable to resolve the problem after carrying out the above checks
- contact the Online Services Helpdesk to report the problem on
Telephone: 0845 605 5999
Minicom: 0845 366 7805
Overseas: # 44 16 1930 8445
between the hours of 8.00 to 20.00 hours.
NOTE: The Online Services Helpdesk can only help you with service access and availability issues and Registration and Enrolment queries.
