In this section:

  • Feedback on toolkits to help reduce errors

Feedback on toolkits to help reduce errors

All form fields marked with an* (asterisk) are required

Which toolkits have you used?*

You may select more than one.


How do you use the toolkits?

For example as an aide memoire, a checklist, or as training material.

Please specify:


Please select the toolkit you would like to provide feedback on?*

Please give us your comments on the following elements of the toolkit
you selected above.

Layout


Content


Ease of use



On average, how many of your clients' returns are helped by using a toolkit?







Please give us any other general comments you may have about the toolkits

Thanks for taking the time to give us your feedback. This will help us develop and prioritise future changes and improvements to the toolkits.

Feedback on your recent interactions with HM Revenue & Customs (HMRC)

As part of HMRC’s drive for continuous improvement, the department is keen to hear the views of agents and stakeholders on their interactions with HMRC.

HMRC is asking this question across a range of channels to understand the different experiences encountered.

The results of this survey will supplement the customer experience tracker which is published quarterly.

On a scale of 1 to 10 - with 1 being very poor and 10 being exceptional - how would you rate any dealings you've had with HMRC over the last 3 months in respect of ease, consistency and outcome?

Your response (please select)